Nextag, Inc. - Website Privacy Statement/Your California Privacy Rights
Effective September 10, 2010
- Scope and Changes
Nextag, Inc. and/or our subsidiaries ("Nextag," "us" or "we") operate the websites www.nextag.com, www.calibex.com and permutations of those sites, including certain co-branded versions of those sites with third parties, that refer to this Website Privacy Statement in a direct hyperlink (the "Websites"). Nextag respects your privacy and we want you to be confident in sharing your information with us. This Website Privacy Statement is designed to inform you of the types of information we collect from users, how we use that information, and the circumstances under which we will share it with third parties. This Website Privacy Statement applies only to the Websites. It does not apply to your use of any other websites (whether or not operated by us), including any websites to which we provide links or websites of our partners or advertisers, or to any activities which are not online.
- Personal Information and How We Use It
Generally, you may use some features the Websites without providing us with any personally identifiable information, but on some of our Websites, users have the option of providing various personal information to make the best use of available services and features and certain services and features require that you provide personal information. This section describes what we collect and how we use it. Providing your personal information is always voluntary, and you can always choose not to provide your personal information by choosing not to use the service or feature. By providing your personal information you acknowledge and consent to our use of such information in accordance with this statement.
This Website Privacy Statement is effective as of the date listed above. Even if you read and/or agreed to a prior privacy statement, you need to review this updated version. We reserve the right to revise this Website Privacy Statement at any time and at our discretion. If we decide to change our Website Privacy Statement, we will post those changes to this Website Privacy Statement accessible on the homepages of the Websites, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via either email or by posting a notice on the Websites for 30 days.
INFORMATION SUBMITTED BY YOU
Zip Code and Email Address: On some of the Websites, you have the choice of providing your ZIP Code or email address if, for example, you would like to receive local services or information from us.
Account or Profile Information: On some of the Websites, you may be able to become a registered user and create your user profile. When you decide to become a registered user, we ask for some basic contact information, such as a username and your ZIP Code and email address. If you purchase products through a Nextag Store (described below), you may enter additional account information. You also may choose to provide other information about yourself, either as part of your public profile or otherwise, such as your age, gender or interests. We may use the information that we collect or receive to create a user profile in connection with your account. A profile is stored information that we keep on individual users that detail their viewing preferences, activities and interactions.
- Order and Account Related Information: To purchase from a merchant through a Nextag Store, you will pay by using our online payment processing service (our "Payment Processing Service"), and we will collect your information that is needed to process the order, such as credit card and related information like your billing address. Your credit card information is not provided to the merchant. We will also collect information that is needed for your order, such as your shipping address, the products that you purchased, and the date on which you made and/or completed the order or purchase.
- Customer Service: You may elect to provide us with information about your Nextag Stores purchase, such as customer service requests or information about merchant issues.
Complete Contact Information: If you wish to be contacted by a merchant or service provider, such as an educational institution, we may collect your full name, email address, phone number, as well as other information that may be appropriate for the service, and we provide that information to the relevant merchant(s) or service provider(s). We also may request that you complete a questionnaire, which may require you to disclose personal financial, contact, and other information that is relevant to the service ("Service User Information"). You may elect not to provide Service User Information, in which case you will not be able to receive the service.
Content or Correspondence Submitted By You: If you choose to post content on any of the Websites where posting is available (for example, a product or merchant review, or wish list), or submit personal correspondence to Nextag, we may collect and maintain that information in a file specific to you.
Lists: Some of the Websites allow you to create lists of products that are interesting to you. The default for certain lists is for the list to be publicly available. You may change the privacy setting of your lists as provided on the Websites.
INFORMATION ACQUIRED AUTOMATICALLY
We collect certain information on the Websites through cookies, web beacons or log files, and we receive information from third parties.
Cookies and Web Beacons: A cookie is a piece of data tied to information about the user and stored on the user's computer. Web beacons are similar in function to cookies and are used to track the online movements of Web users. We use both session cookies, which terminate when a user closes his browser, and persistent cookies, which remain on the user's computer until manually deleted. We and/or our third party advertisers also use web beacons.
Log Files: Like most standard website servers we use log files. Log files store information including internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks, and are used to analyze trends, administer the Websites, track users' movement in the aggregate, and gather broad demographic information for aggregate use. We use your IP address at times to help identify you as you browse and to gather broad technical and demographic information on who uses our Websites. We do not tie log files to personally identifiable information.
Third Party Information: We may receive information about you from other sources. For example, we may receive product search or purchase information from merchants whose sites you visit after clicking on a product listing on our site, updated delivery and address information from shipping carriers or other third parties, updated or corrected contact information from third party vendors, or credit or related information as part of vendorsâ fraud detection services.
PEOPLE UNDER 18 YEARS OLD
Our Websites are not intended for use by people under eighteen (18) years of age. If you are under 18, please do not send any information to us. By accessing Websites or using our services, you represent that you are 18 years of age or older.
USES OF INFORMATION
The information that we receive about users, including profile information, allows us to provide a number of different services on the Websites. For example:
- We may use your ZIP Code to provide you with localized services, such as computing TruePrice, which reflects the cost of shipping and sales tax, and matching you with local service providers for some of the matching services we provide (e.g., educational opportunities or products or services available locally).
- We may use your email address to provide you with certain information or updates (such as Price Alerts, our newsletters, or deals notices) if requested by you, facilitate your provision of product or merchant reviews, or match you with participating service providers in areas where you have requested information.
- We may use the account information to manage your account, facilitate the use of certain features of our Websites (e.g., personalized product recommendations, suggestions of content that may be of interest to you, TruePrice prices, submission of product/merchant reviews and creation of your lists) and to send you information about our company, services and products or offers from our partners and advertisers.
- We may use information about your use of our and our partnersâ sites, such as your searches or browsing history and the products you have purchased, to make recommendations or suggestions to you and to provide you with advertising that is more relevant and interesting for you.
- If you have requested information from a service provider (such as an educational institution), we may use information about you to match you with the appropriate service providers in our system.
Web beacons help us better manage content on our site by informing us what content and which campaigns are effective. In addition, we and our advertisers may use clear gifs in HTML-based emails. This allows us to evaluate the effectiveness of our communications and our marketing campaigns by showing how many emails recipients have opened. We also utilize web beacons to enable Nextag or third parties to provide you with advertisements, both on our sites and on third-party sites, that are tailored to your interests. We do not tie web-beacons to personally identifiable information.
In addition to the uses described above, we may use your personal information for any of the following:
- To contact you regarding the status of your inquiries relating to services or products listed on our Websites.
- To contact you to confirm your service inquiry, to confirm, complete or update your Service User Information or registration information, or for any other business reason related to your use of our Websites.
- To contact you in response to a customer service question from you, or in relation to any issue arising in respect of the agreement between Nextag and you, or to resolve or attempt to resolve a dispute between users or between Nextag and you.
- To process credit card payments approved in advance by you and help us establish and verify your identity.
- To process, service or enforce, or send related communications regarding, transactions you make using our Payment Processing Service.
- To allow you to send an email to another user who is listing an item for sale on our site, where available.
- To assist law enforcement or other governmental agencies investigating cases of possible illegal activities by third parties.
- To improve the experience of using the Websites, improve Nextag's products and services, improve marketing and promotion of our products and services, customize the Websites' content and layout, and generally improve the Websites to meet your needs better.
To change your preferences regarding your use of the Websites and our use of that information, including for the purpose of providing you with advertisements that may be of interest to you, please click here.
Publicly available information: Certain information that you provide, such as your lists, is publicly available unless you choose to make it private. You may control the information that is publicly available by signing into your account and adjusting your settings.
Aggregated information: We aggregate personal information into statistics about users, their usage of the Websites, traffic patterns, and demographics. We may provide third parties with such statistics, but never in a way that would make the information personally identifiable. This data is aggregated from millions of users who visit the Websites each month.
Merchants and Service Providers: If you choose to submit to us your complete contact information as part of a request to be contacted by merchant(s) or service provider(s), we will supply to the merchant(s) or service provider(s) your complete contact information and those merchant(s) or service provider(s) will contact you using your information regarding the specific query that you have provided. Merchant(s) or service provider(s) that receive your complete contact information may contact you regarding other products and/or services. If you choose to submit to us a questionnaire which includes Service User Information, we may provide the information submitted in your questionnaire along with additional information we obtain about you based on your Service User Information, such as your credit information, to any of our participating merchants or service provider(s) who may provide the products or services to which your request relates. Your submission of the questionnaire will be your consent to our disclosure of your submitted information to any such merchant(s) or service provider(s). Nextag does not have control over the use of the Service User Information once provided to merchant(s) or service provider(s), and your rights in respect of their treatment of your information will be governed by their own policies.
If you decide to purchase products through a Nextag Store, we and the merchant(s) from whom you purchase may share information about you, such as shipping and other contact information, as appropriate in connection with your order, such as to process, fulfill, provide customer service related to the order, or to send related communications (e.g., order confirmation and status). We do not provide your credit card number to the merchant(s).
Service Providers: We may from time to time use external service providers to facilitate, improve or outsource elements of, our service or operation of the Websites, including processing credit card transactions, sending emails, and providing marketing assistance or analysis. We may provide your information to, or exchange your information with, these service providers for use in their provision of services to us, such as fraud protection and credit risk reduction or marketing analysis. These external service providers may have access to personal information needed to perform their functions or services to us, but may not use it for other purposes.
Business Transfer: We may share your information with companies that are affiliated with us, that is, are our direct or indirect subsidiaries or parent or sister companies. As we continue to develop our business we might buy or sell companies, subsidiaries, or business units. In such transactions, customer information is generally one of the transferred assets but remains subject to the promises made in any pre-existing privacy statement. In the event that we or substantially all of our assets are acquired, your information may be one of the transferred assets and we may share it with an actual or potential acquirer.
Other Trusted Parties: We may provide your contact information and other personal data to trusted third parties so they may provide information to you on products and services that may be of interest to you.
Registered users can review personally identifiable information by signing in using your member name or email address and password and then clicking on your "Account" link. Notwithstanding any request from you, we may retain a record of your information that is necessary to comply with applicable law or as necessary to manage your account. To view or change your preferences regarding your use of the Websites and our use of that information, including for the purpose of providing you with advertisements that may be of interest to you, please click here.
You also may add new credit card or shipping information, or modify existing credit card or shipping information, by accessing your Account page. Notwithstanding any request from you, we may retain a record of your information that is necessary to comply with applicable law or as necessary to manage your account. If you use Nextag Stores, you may elect to store your credit card information with us. If we store your credit card information, we will store it on secure servers. For more information on how we protect your credit card information, please refer to Section 7 below.
For access and changes of any other data, please contact us at the address below. Upon receipt of your request, which may be subject to identification verification, we will provide you with reasonable access and comply with appropriate data correction requests in accordance with applicable law. For access requests, we will respond within thirty (30) days upon receiving your request.
You should also note that if we have provided your information to third parties, you will have to make a separate request to them directly if you want to have your information removed from, or corrected in, their databases.
The Network Advertising Initiative offers useful information about Internet advertising companies (also called "ad networks" or "network advertisers"), including information about how to opt-out of their information collection practices. To receive further information or to opt out of information collection by these companies, or to obtain information about the technologies they use or their own privacy policies, visit http://www.networkadvertising.org/index.asp.
We understand you may not want to receive promotional email from us or from our partners and advertisers. You can choose to opt out of receiving promotional email communications from us by selecting to opt out if and when you register on our Websites, by following the unsubscribe instructions in the email communication you receive from us, or by contacting us directly. You can stop us from sharing your contact information with our partners and advertisers for direct marketing purposes either by selecting to opt out if and when you register on our Websites, by following the unsubscribe instructions in the email communication you receive, or by contacting the partner or advertiser directly.
To opt out of receiving Nextag promotional mailings after you have registered, firstname.lastname@example.org or click the appropriate unsubscribe link contained within the email that you receive, or email us at email@example.com . Please note that opting out may prevent you from receiving email from Nextag regarding updates and improvements to the Websites or offers and promotions that may interest you.
In some cases we request that you submit personal information in order to forward this information to our partners that have products or services in which you may be interested. In the event we share this information with our partners (e.g., lenders or educational institutions or service providers), we no longer have control over the use of such information and your rights regarding such use will be governed by the policies of our partners. You will then have to contact them directly with any opt-out request.
We may collect information about your interaction with our advertisements by using advertising cookies. To opt-out of these advertising cookies, please click here. We may allow advertising partners to record that you have visited the Websites to allow us to provide you with relevant advertising on the partners' sites. To opt-out of these partner advertising cookies, please click here.
To change your preferences regarding your search, browsing and purchase history and our use of that information, including to provide you with advertisements that may be of interest to you, please click here.
The security and confidentiality of your information is very important to us. We have implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access and improper use. We review our security procedures on a regular basis to consider new or updated and appropriate technology and methods. Please be aware, however, that no method of transmission of information over the Internet, or method of electronic storage of information, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
To help ensure that your credit card information is secure, we use secure sockets layer (SSL) software (which encrypts the information you input) when you give us your credit card information, and we reveal only the last four digits of your credit card number when confirming your order. All of your credit card information is encrypted. Once we store your credit card information, it is not displayed anywhere on the Websites other than in the Account Management section as described in Section 4 above.
Please note that anyone with your password can access your information and account, and it is important that you use a strong password and protect your password from unauthorized use.
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits residents of California who are registered users and use our service for private, family or household purposes to request certain standard information regarding our disclosure of personal information to third parties for their direct marketing purposes (including a list of categories of data disclosed in the previous calendar year and names and addresses of data recipients). To make such a request, please contact us as provided below.
Nextag wants your Internet surfing experience to be safe. Help protect yourself. If you believe you have been a victim of Internet crime you can file a complaint with the Internet Crime Complaint Center (IC3), a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center. Their website is http://www.ic3.gov/.
If you have any questions about this Website Privacy Statement, the practices of the Websites, or your use of the Websites, please contact us at: